Our family’s home phone and internet contract with AT&T is ending today and we really wanted to switch over to Comcast which offers faster internet and hopefully better phone service than AT&T. The downfall with Comcast (and why we’ve gone with AT&T for the last 2 years) has always been that the great price on their services only last 6 months and then after that the rates can go up almost double, making it not so hot of a deal. But we found out how to get better and cheaper phone and internet.
But, we were determined to figure out what we could have them swing our way.
So we called, mostly because we had to call because we couldn’t access their on-line ordering from our address. And what we found was that sometimes third time’s the charm to cheaper phone and internet. Sometimes it’s about getting the right person.
In our first attempt, we were offered 15 Mbps Performance Internet and Unlimited Calling Phone for $46.96/month for the first 6 months, then going up to $100/month. Or, roughly $75/month for a year, minus equipment fees and taxes. Not so great. It would be more expensive than our current services through AT&T though the internet speed would be 3 Mbps faster.
A few weeks later I called again and this time we were very disappointed. They offered only 12 Mbps internet and unlimited phone for $78.94/month for 6 months, going up $20.00/month after that. Keep in mind that these prices do not include the modem rental fee ($7.00/month) or taxes. Right now with AT&T after our $6.00 equipment fee and taxes we are only paying $72.28/month, a price that’s been good for 12 months.
I decided after our second call to let Josh call because I felt like he could get the best price. So, on attempt three he found a different number to call and this time was offer 20 Mbps (well, he wanted to upgrade to that from the 12 Mbps they offered, but it only cost an additional $10 a month) internet speed and unlimited phone for $49.99/month for the first 6 months. PLUS, after we have service for 2 months we qualify for a $100 gift card. So, for roughly $61.99/month after a $7 monthly equipment fee and about $5 in taxes, we are going to receive 60% faster internet, and *hopefully* better phone service as well, with reliable caller ID and reception (a problem we have with AT&T) for about $10 less than we are currently spending on services and then get $100 back (which will more than cover the $50 installation fee)! Sweet!
After 6 Months…
Now you may be wondering what we’ll do after our 6 month promotional rate expires. Through talking with others we realize that the best plan of attack to solve this dilemma is to simply call them before the 6 months expires, threatening to switch services (which could be a real possibility with the price increase after the first 6 months!). A friend of ours says he’s been doing that for years and has been able to keep getting a great price! So here’s to hoping that plan will work for us when the time comes. Again, it may just take a few phone calls, the right phone number, and the right person on the other line to work their magic.
What have you done to get the best phone or internet service and prices through the years? What steps do you take to get cheaper phone and internet services?